Refund policy
Returns, Refunds & Event Policy
We want everything you receive from us — whether a product or an experience — to feel just right. If something isn’t as expected, we’re here to help.
🧾 Orders & Items
Please inspect your order upon receiving it and contact us as soon as possible if:
- Your item is defective
- Your item is damaged
- You have received the wrong item
We will always work with you to resolve this quickly and fairly.
⚖️ Your Rights (UK Customers)
Under the Consumer Rights Act 2015, if your item is faulty, not as described, or unfit for purpose, you are entitled to a full refund within 30 days of receipt.
Under the Consumer Contracts Regulations 2013, you also have the right to cancel your order within 14 days of receiving your item, even if it is not faulty.
📦 Returns
If you wish to return an item for any reason other than it being faulty:
- You must notify us within 14 days of receiving your item
- Items must be returned in their original condition, unused and in original packaging
- Return postage costs are the responsibility of the customer
- We recommend using a tracked service, as we cannot be responsible for items lost in transit
🍰 Non-Returnable Items
We cannot accept returns on:
- Food and perishable goods
- Sale items
- Gift cards
If you are unsure about a product before purchasing, please feel free to get in touch.
🎟️ Workshops, Events & Bookings
When you book a space at one of our workshops or events, your place is reserved especially for you.
- Bookings are non-refundable
- If you are unable to attend, please contact us as soon as possible
- Where we can, we may offer:
- A transfer to another date, or
- The option to pass your place to someone else
If an event is cancelled or rescheduled by us, you will be offered:
- A full refund, or
- The option to transfer to a new date
💳 Refunds
Once we’ve received and inspected your return, we will notify you if your refund has been approved.
If approved:
- Refunds will be issued to your original payment method
- Please allow up to 10 business days for processing
- Your bank or card provider may take additional time to complete the transaction
If more than 15 business days have passed since approval, please contact us.
💌 Contact Us
If you have any questions or need support, please contact us at: